7-Day Happiness Guarantee

1. How to Initiate a Return

To ensure a smooth and hassle-free return process, please follow these simple steps:

1. Contact our customer support team at support@alvora.pk or via WhatsApp, providing your order number and reason for return.
2. Wait for our team to approve your request. We will provide you with the exact return shipping address and instructions.
3. Pack the items securely in their original packaging, ensuring they are well-protected for transit.
4. Ship the package to the return address. Please note that return shipping costs are the responsibility of the customer unless the item arrived damaged.

2. Non-Returnable Items

For hygiene, safety, and quality control reasons, the following items cannot be returned or exchanged:

• Skincare products that have been opened, unsealed, or used.
• Items purchased during a final clearance sale or flash sale event.
• Gift cards and promotional free items.
• Products returned without prior authorization from our support team.

3. Refunds & Processing

Once we receive and physically inspect your returned item, we will notify you of the approval or rejection of your refund. If approved, the refund will be processed immediately, and a credit will automatically be applied to your original method of payment or bank account within 5 to 7 business days. Please note that original shipping and handling fees are non-refundable.

4. Order Cancellations

Orders can only be cancelled before they are dispatched from our warehouse. Once an order has been handed over to our courier partners and is in transit, it cannot be cancelled. You may, however, refuse the delivery at your doorstep, but repeated refusals may result in restricted COD privileges for future orders.